Kio Desk helps businesses deliver outstanding customer support to their clients through tools that allow customers to find timely and relevant support without having to go through elaborate and mazy hurdles.
The same tools also increase agent productivity and analytics and reports that enable managers to find key issues in agent performances so that they can improve their service as well as make intelligent business decisions.
The IT desk is fast, combines all necessary asset management and reporting widgets to be used in corporate environments, but most of all it is well integrated to work in every software ecosystem.
It is also promotes collaboration between support teams. As calls and queries are collated into one hub, team members can take a look at them simultaneously and then collaborate on how to handle, prioritize, and manage their responses.
A customer support software helps you keep track of user requests, communicate with customers, and deal with other customer support related issues better.
Keep track of customer conversations by converting them into tickets. Convert all incoming emails into tickets. Prioritize, categorize and assign them to the right people.
It takes a team to deliver great customer support. Kiodesk helps you work together with team members from across the company to provide quick and consistent answers to your customers.
Make your helpdesk work for you. Customize your support portal and make it an extension of your brand. Define workflows to suit the way that your team works.
Make data-driven decisions to improve your team’s performance. Kiodesk’s reports help you monitor helpdesk productivity, customer experience and agent workload straight out of the box.
Customer support, minus the repetitive tasks. Use Kiodesk’s powerful automations to streamline your helpdesk and your support process.
Create a self service experience that supports your brand and improves customer satisfaction.
Everything you need to redefine your customer support. Kiodesk offers users a help desk platform that operates as a fully managed cloud service.
Link related tickets together to keep track of widespread issues and deliver consistent responses.
Resolve complex, multi-stage issues faster by splitting them into smaller child tickets.
Discuss specific parts of tickets with experts from across your company to figure out the best solutions.
Share ownership of tickets with other teams without losing visibility into progress being made on the issue.
Ensure that multiple agents don’t wind up working on the same ticket by accident.
Create custom statuses that suit your workflow to identify what stage a ticket is in.
Simple, honest, affordable pricing.
We were blown away when we saw Kiodesk. The combination of social, email, knowledge base, mobile, and gamification all together is what sealed the deal for us.
We recommend Kiodesk because it’s great and their agents are determined to make it fit their customer’s needs.
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In today’s fast growing economy, customers service expectations from businesses and brands have sky rocketed.read more
On-demand platforms are services or products that are delivered to you when and where you want them.read more
Customers these days expect support to resolve their queries within minutes. There is no place for long wait-times anymore.read more
Whether you have a question about features, trials, pricing, need a demo, or anything else, our team is ready to answer all your questions
311, Open Sun Road, New York, USA